FAQ's for Hen Parties
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General Questions
Who are Liverpool Hen Parties?
We have been estabilished since 2007 organising 1000's of hen parties in Livepool each year.
Where is your office?
10 St John Street, Chester, Cheshire, CH1 1DA
About 30mins from Liverpool city centre
Are you ABTA bonded and what does ABTA mean?
Yes we are ABTA bonded (ABTA membership number Y6501)
ABTA stands for the Association of British Travel Agents. For over 70 years, it has guided both the public and the travel industry. As a regulatory body, its members must follow strict customer care and financial protection standards.
Why should I use you?
- We know Liverpool inside out - our team lives in and around the Liverpool and hits the town most weekends.
- 99% of our customers rate us as great or better on Trustpilot. Check out our reviews!
- We make life easy for the organiser with a one-stop shop for activities, nightlife, and accommodation. Plus, our online VIP area lets you invite guests and sort payments hassle-free.
Pre-Booking
Do I need an exact group size to book?
Nope! We just need an estimated number when you book. If things change, let us know. Your final group size only needs to be confirmed about six weeks before your event.
How much is the deposit?
It’s just £40 for the whole group, no need for everyone to pay separately like with some other companies. Your final balance is due five weeks before the event. Some activities may need a bigger deposit, but your event manager will let you know during booking.
Can I pay the deposit online?
Yes! You can pay online anytime, just ask your event manager to set it up. We also accept payments over the phone, via bank transfer, or online.
What if not everyone can make the whole weekend?
No problem! Some guests can just join for a night or certain activities. As long as you meet the minimum group size for activities, you can mix and match who does what.
Are there any hidden costs ?
No hidden fees! The only thing to watch out for is if your group size drops below the minimum, as that could increase the per-person cost. If that might happen, let your event manager know ASAP.
Do I need travel insurance?
We recommend it. As a member with ABTA we always recommend that each guest attending any activities or packages take out an adequate level of travel insurance.
Post-Booking
What happens after I have paid the deposit?
Within 24 hours we will send you an email with your login details to the My Events VIP area.
What is the My Events VIP area?
It’s your hassle-free way to manage your event. You can send invites, track who’s attending, and let guests pay or part-pay online. Your itinerary updates automatically with event details, venue locations, and start times, all in one place. See the features here.
Can I change my group size?
Get in touch with your event manager if you need to make changes. If your group is getting bigger, we’ll need to check availability. If it’s getting smaller, we’ll make sure you still meet the minimum group size.
When do I need to pay the final balance?
If you book just activities, then we need the full balance 5 weeks prior to the event start date. For packages (accommodation & activities) the balance is due 6 weeks before the event start date.
What happens if I need to cancel?
We understand plans change and your event manager will try and help with the situation. Please read through our cancellation policy in our terms and conditions.
Can my guests pay online?
Yes, once they have confirmed their attendance, they can choose to pay online 24/7 using the My Events area.
Can I make part payments?
Yes! Guests can pay as much as they like, whenever they like - just as long as the full balance is settled 6 weeks before the event.
Can we pay over the phone?
Absolutely! We can take debit or credit card payments over the phone. Once processed, the payment will be added to your My Events area, and we’ll send you a receipt.
Can guests pay for other guests?
Yes, if someone wants to cover another guest’s payment, they can do it online through the My Events area.
How do I find out the details of my event?
Just log into your My Events area. If we update anything - like adding a venue address, you’ll get a notification.
While on Your Event
Is there an out of hours emergency number for when I am on the activity/weekend?
Yes, just call our office number 0161 341 0052. If there is no answer, the voicemail will have an out of office number that you can call.
Can I make last minute changes?
We can’t promise anything, but we’ll always do our best. Just give your event manager an email, and we’ll see what we can do.
Could a new guest come along on the day?
Unfortunately not. We can’t take responsibility for unregistered guests turning up, and our suppliers need final numbers in advance to keep everything running smoothly and safely.
What happens if the weather is bad?
Most activities go ahead, rain or shine! If the venue or coordinator decides it’s unsafe, they’ll try to offer an alternative. Best bet? Bring a coat and a brolly, just in case!
What will happen if I am late for an activity?
With so many events booked each week, we can’t guarantee extra time if you’re late. Our instructors will still make sure you have a great time, but it’s best to check your My Event area beforehand for the venue address and start time.
